Welcome to the Vamas FAQ page! We've compiled answers to some of the most common questions to ensure a smooth and enjoyable shopping experience with us. If you can't find what you're looking for here, don't hesitate to reach out to our friendly customer support team at support@vamas.in.
Ordering & Account:
1. Do I need an account to shop with Vamas?
No, you can checkout as a guest! However, creating an account allows you to:
- Save your shipping information for faster checkouts.
- Track your order history.
- View your saved items for easy access.
2. How do I create an account?
Simply click "Login/Register" and then "Create An Account." Fill in your personal details and you're ready to shop!
3. How do I order an item?
Browse our collection, add your favorite items to your cart, and proceed to checkout. During checkout, you'll have the option to create an account or checkout as a guest.
4. I'm having trouble adding items to my cart. What could be wrong?
An item might be temporarily unavailable if another customer has it in their cart. Try refreshing the page or checking back later.
Payment & Security:
5. What payment methods do you accept?
We accept secure payments via CCAvenue and all major credit and debit cards like Mastercard, VISA, and American Express.
6. Can I cancel or change my order once it's placed?
Unfortunately, we cannot cancel or change orders once they've been placed. This allows us to efficiently pack and ship your order to minimize errors. Double-check your order details before confirming your purchase.
7. How do I use a discount code?
Enter your voucher code in the "Voucher Code" field on your shopping cart page before checkout. Please note that we cannot apply discount codes after an order has been placed.
8. How will I know my order is confirmed?
After placing your order, you'll receive a confirmation email with all the details.
Delivery & Returns:
9. How long will it take to receive my order?
Orders are typically processed within 4-5 business days (excluding weekends and holidays). Standard delivery takes 3-4 business days, for a total of 7-8 business days from order confirmation.
10. Do you offer tracking for my order?
Absolutely! You'll receive a tracking number via email once your order is shipped.
11. What are the shipping charges?
We offer free standard shipping within India!
12. Can I return or exchange an item?
Yes, we offer a hassle-free return and exchange policy! Most unworn, unwashed, and undamaged items with original tags attached can be returned or exchanged within 7 days of the invoice date for local orders. Sale items are not eligible for returns or exchanges. For detailed instructions on how to return or exchange an item, please refer to our Returns & Exchanges Policy: https://www.vamas.in/pages/vamas-hassle-free-returns-exchanges
13. What if I receive a missing or incorrect item?
We sincerely apologize for any inconvenience this may cause. Please contact our customer support team at support@vamas.in as soon as possible, and they'll be happy to assist you.
Product & Care:
14. How do I care for my Vamas blouse?
We recommend following the care instructions on the individual product label. Generally, handwashing or dry cleaning is recommended to maintain the quality and longevity of your garment.
15. Are your size charts accurate?
Yes, our size charts are designed to reflect the actual measurements of our garments. We recommend using the bust size as your key measurement when selecting a blouse. Some shimmer fabrics may experience slight shrinkage during manufacturing. If you're unsure about sizing, or have any questions about a specific style, please don't hesitate to contact our customer support team for guidance.
16. Do your blouses come with cups?
Vamas blouses up to size 40 (inclusive) come with built-in cups for added support. Blouses above size 40 are designed without cups, adhering to industry standards for larger sizes.
We hope this FAQ page has been helpful! If you have any further questions, please feel free to contact our friendly customer support team. Happy Shopping!